DotNetNuke is the leading web content management system (CMS) and application development framework for Microsoft .NET. The DotNetNuke Elite Edition is for organizations deploying DotNetNuke in business-critical applications. The Elite Edition combines the DotNetNuke Professional Edition software with a higher level of technical support including:
- Live phone support in addition to online support with second level support from DotNetNuke Corp. engineers and architects
- Priority management of trouble tickets
- Guaranteed two hour support response
- Extended support hours from 6 am to 6 pm PST
- Installation or upgrade assistance to ensure a successful initial
- Source code access including the proprietary Professional Edition modules
The Elite Edition combines the outstanding performance of the DotNetNuke Professional Edition with a higher level of support to ensure success for business-critical applications. If your organization will deploy five or more Elite Edition instances and would benefit from additional benefits including full source code access, higher copyright indemnification levels, and customized contract terms, the DotNetNuke Elite Edition Premier may be the perfect fit.
DotNetNuke Corp. professionals in the United States and Europe provide first level support with second level support by DotNetNuke architects and engineers. Your online support requests submitted by 4 pm PST Monday through Friday receive a response the same business day. Requests submitted after 4 pm PST will receive a response within 2 business hours the next business day.
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Professional Edition |
Elite Edition |
Support Hours
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9 am to 5 pm PST,
Monday to Friday |
6 am to 6 pm PST,
Monday to Friday |
Online Support
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| Phone Support |
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Maximum Response Time
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8 business hours |
2 business hours |
The Elite Edition subscription entitles your organization to a one time, phone-based installation or upgrade session with a DotNetNuke Corp. technical support engineer. During this session our support team will teleconference with your engineers and provide assistance with the installation or upgrade of your DotNetNuke deployment to the most current Professional Edition release. This session does not include assistance with the upgrade of third party software extensions or the creation of custom software code. If your organization requires consulting assistance for your developers on the development of custom code, please review our Developer Support Services offering.
You organization also receives source code access to the proprietary Professional Edition modules as well as the open source DotNetNuke core framework.